Returns

Return Goods Customer Service RMA Request Form

RETURNED GOODS RMA Process - As we strive to provide the best customer service, we have developed an improved returns process. This will expedite the process as well as ensure proper credits are given for merchandise returned. All return requests should be processed at the following link. http://goo.gl/forms/fsS4Eq10gM

STEP 1: Submit a list of items you wish to return. Include Customer #, item #, quantity and reason for return. (Defective, damaged, shipping error) For example - PD250111 x 4 defective(Item numbers can be found on the back of most boxes or near the UPC).If you have multiple accounts, please make sure customer account # matches the items purchased in order to receive proper credit. Our system verifies whether an item has been purchased by the customer requesting the credit. (This list must be submitted online for approval)

STEP 2: A response will be sent back of approved items that will be credited. (Items that are older than 90 days or not purchased from Williams Trading will not be credited.) Any unapproved items returned will be destroyed unless you arrange for return shipping.

EXAMPLE : Damaged items due to shipping issue - you must notify UPS and salesperson immediately of any damaged items. Check if box has been re-taped and make a list of damaged items. Please keep the original shipping box and packing materials. You must return these items within 7-10 days of receiving them.

STEP 3 RMA # will be issued for the approved items after the list is verified. Please put your RMA # on your return box to expedite the process. Call tags (UPS) cost will be charged back against the credit issued. Please ship your return box via UPS or USPS. Once the return is shipped back to Williams and processed, a credit memo will be sent via mail or e-mail.

Damages - Shortage
All product leaves our warehouse in perfect condition. All concealed damage or short shipments must be reported to Williams Trading Co. within 48 hours of receipt of goods. If you receive a shipment with exterior damage please notify the carrier immediately and the driver notes the damage. Please save all original packaging and cartons for driver inspection. Contact your sales rep with the claim number.

Stock Balancing - all stock balancing requests must be submitted for advance approval and returned at dealer’s shipping expense. Please note we only accept stock balances after 3 months from shipment up to a total of 6 month period. All Stock Balance returns require a 20% restocking fee. All product must be in its original packaging with no markings or pricing stickers. Please use this digital form to request your RMA for stock balance. All Seasonal Items (Christmas, Valentine’s Day, Halloween), Closeout, Discontinued and Special Kits items are considered final sale items and no credit will be approved.

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