Resources

Please choose the resource using the links.

Terms & Conditions

WEBSITE NOTE

By browsing this site you agree that viewing/downloading/receiving sexually explicit materials does not violate the standards or laws of your community, that you will not make any of the materials available to minors in any form, that you believe it is your constitutional right to view these materials, that you will be fully liable for any legal ramifications that may arise from your receiving or viewing of these materials and that you are over the age of 18.

ORDERING

Minimum order amount is $150.00

BACKORDERS

Backorders are handled according to your instructions. Please contact your account representative to establish or clarify your preference.

SHIPPING

Our goal is to process & ship all orders within 24-48 hours after they are received (during Monday - Friday). All orders shipped via UPS GROUND unless otherwise requested.

PAYMENT

All orders are shipped C.O.D. Money order or major credit card. If you would like to apply for terms please fill out our credit application and fax it to us. Please allow 7 - 10 days to review your application.

RETURNED CHECKS

There is a $35.00 fee each time a check is returned, which will be added to your next order. A returned check will cause your account to be placed on C.O.D. money order status.

RETURNED GOODS

As we strive to provide the best customer service, we have developed an improved returns process. This will expedite the process as well as ensure proper credits are given for merchandise returned.

1. Submit a list of items you wish to return. Include Customer #, item #, quantity and reason for return. (Defective, damaged, shipping error)
   • For example - PD250111 x 4 defective
   • (Item numbers can be found on the back of most boxes or near the UPC)
2. If you have multiple accounts, please make sure customer account # matches the items purchased in order to receive proper credit. Our system verifies whether an item has been purchased by the customer requesting the credit.
3. Damaged items due to shipping-you must notify UPS and salesperson immediately of any damaged items. See if box has been re-taped and make a list of damaged items. Please keep the original shipping box and packing materials. You must return these items within 7-10 days of receiving them.
4. DVD returns- due to manufacturer return policies; we must receive damaged or defective DVD's within 20 days of receipt.
5. Fax/email the list to your salesperson.
6. A response will be sent back of approved items that will be credited. (Items that are older than 90 days or not purchased from Williams Trading will not be credited.) Any unapproved items returned will be destroyed unless you arrange for return shipping.
7. RMA # will be issued for the approved items after the list is verified.
8. Please put your RMA # on your return box to expedite the process.
9. Call tags (UPS) cost will be charged back against the credit issued.
10. Please ship your return box via UPS or USPS.
11. Once the return is shipped back to Williams and processed, a credit memo will be sent via mail or e-mail.

Exports

http://downloads.williams-trading.com/export/wholesale/products.xml

Our complete catalog of active products in XML

http://downloads.williams-trading.com/export/williams/products_minimal.csv

Minimal product data suitable for updating the stock quantity and price of our inventory on your site using the UPC or our SKU

Freight Charges

Raw shipping charges data. Individual SKUs, where they shipped to, and the average cost to ship to that ZIP code.

Minimum Retail Pricing

E-Commerce MAP Policy: Branded MAP Policy Enforcement for Vendors Amazon and Non Amazon

WILLIAMS TRADING CO. and MUFFS & CUFFS are dedicated to providing your consumers the highest quality online purchase experience from all of our resellers. As such, we strictly enforce all minimum advertised price policies (MAP policy compliance) designated by our branded-vendor partners to protect their product's imagery, trademark and pricing.

• ALL Amazon restricted Brands listed below can not be offered or listed for sale within the Amazon Marketplace as a Reseller.

• MAP policy compliance applies to all internet sales of our branded-vendor's products sold in North America (including Canada) and internationally, except in countries where such policies are prohibited by law.

• MAP policy compliance applies to all branded-vendor partners' products offered for resale based on the current retail price they publish and, subsequently, is unique to each of our partners.

• A WILLIAMS TRADING CO. and/or MUFFS & CUFFS customer is required to conform to the published MAP policy compliance established by each of the branded-vendor products you resell. You may not ADVERTISE any of the MAP products at a price below the designated MAP price outlined in their published MAP policy. However, this policy does not apply in any way to a reseller's actual SELLING at set prices. Every online re seller remains free to set their own retail price for the branded-vendor products they carry.

It is the sole discretion of WILLIAMS TRADING CO. and MUFFS & CUFFS to reserve the right to review a reseller's compliance with branded-vendor partner's MAP policy. If it is verified a WILLIAMS TRADING CO. and MUFFS & CUFFS customer advertises a vendor-branded product below the MAP policy price, they will no longer be eligible to purchase or resell that branded-product line. Upon the terms and conditions of our appointed distribution agreements, we require our re-sellers to execute a MAP minimum advertising price policy agreement for all participating resellers.

Amazon Sale Restrictions

Additionally as an authorized distributor of the listed product lines, Muffs & Cuffs enforces distribution agreements pertaining to the direct sale of products that cannot be listed or sold on Amazon.com. For these products, Muffs & Cuffs internet and brick and mortar re-sellers cannot create or sell products listings without prior approval from the respective brands in which we hold appointed distribution agreements.

Vendor Map Policies by Brand , please review each brand before listing: Please click on the branded-vendor partner links below for a full list of their MAP policy compliance details.

Advance Wholesale Pricing

Please be advised of all Wholesale Advance Pricing Notifications from Vendors.

Disclaimer

Although the information in this price list is presented in good faith and believed to be correct at the time of printing, Williams Trading Co makes no representations or warranties as to the completeness or accuracy of the information. Williams Trading Co has no liability for any errors or omissions in the materials. Williams Trading Co and the Adult manufacturers represented herein, reserve the right to change, delete, or otherwise modify the information which is represented without any prior notice. Persons receiving this information will make their own determination as to its suitability for their own purposes prior to use. In no event will Williams Trading Co be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this catalog or the products to which the information refers. Possession of our wholesale price list or literature does not constitute an offer to sell. (You must be an approved wholesaler with Williams Trading Co with a login and account number to purchase wholesale products).

Prices and Product Specifications

The prices shown are wholesale prices and are subject to trade discount and to change without notice. Prices may also be changed without notice due to unforeseen cost increases of imported products, raw materials, or currency fluctuations. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both without notice. We are not responsible for vendor manufacturer wholesale pricing errors. Some wholesale products listed may be non-stock items that are not offered by Williams Trading Co.

Forms & Applications

New Customers

You must complete both of the following forms and send them to us, via fax or mail, before you can start ordering:

• Secure Online Dealer Application Form
• Dealer Application Form
• Credit Application - Fill out this form to apply for terms.
• PA Sales Tax Form - If you live in PA you must complete this form in addition to the Customer Information form.
• NJ Sales Tax Form for Residents - If your business is located in NJ you must fill out this form in addition to the Customer Information form.
• NJ Sales Tax Form for Non-Residents - If you do not live in NJ, but you plan on picking up your orders from our location in NJ, you must fill out this form in addition to the Customer Information form.

Vendors

• New Product Setup

Fax to: 856-662-8030

Image Specifications

Standard Web Banner Specifications

Size	Style	File
600x201	Main Standard Banner
140x140	Above Fold Cube Banner
173x288	Skyscraper Side Bar Banner
173x108	Mini Side Bar Banner

Catalog Page Template Specifications

Size	Style	File
Half Page	Catalog Half Page Template Photoshop File
Full Page	Catalog Full Page Template Photoshop File

Magazine Ad Template Specifications

Size	Style	File
Full Page	Storerotica Ad Template Photoshop File
Full Page	Xbiz Ad Template Photoshop File

JRL Charts Banner Specifications

Size	Style	File
300x250	JRL Charts Banner Template Photoshop File
300x600	JRL Charts Banner Template Photoshop File
500x647	JRL Charts Banner Template Photoshop File
606x340	JRL Charts Banner Template Photoshop File

Return Policy

Return Goods Customer Service RMA Request Form

RETURNED GOODS RMA Process - As we strive to provide the best customer service, we have developed an improved returns process. This will expedite the process as well as ensure proper credits are given for merchandise returned. All return requests should be processed at the following link. http://goo.gl/forms/fsS4Eq10gM

STEP 1: Submit a list of items you wish to return. Include Customer #, item #, quantity and reason for return. (Defective, damaged, shipping error) For example - PD250111 x 4 defective(Item numbers can be found on the back of most boxes or near the UPC).If you have multiple accounts, please make sure customer account # matches the items purchased in order to receive proper credit. Our system verifies whether an item has been purchased by the customer requesting the credit. (This list must be submitted online for approval)

STEP 2: A response will be sent back of approved items that will be credited. (Items that are older than 90 days or not purchased from Williams Trading will not be credited.) Any unapproved items returned will be destroyed unless you arrange for return shipping.

• EXAMPLE : Damaged items due to shipping issue - you must notify UPS and salesperson immediately of any damaged items. Check if box has been re-taped and make a list of damaged items. Please keep the original shipping box and packing materials. You must return these items within 7-10 days of receiving them.

STEP 3 RMA # will be issued for the approved items after the list is verified. Please put your RMA # on your return box to expedite the process. Call tags (UPS) cost will be charged back against the credit issued. Please ship your return box via UPS or USPS. Once the return is shipped back to Williams and processed, a credit memo will be sent via mail or e-mail.

Damages - Shortage
All product leaves our warehouse in perfect condition. All concealed damage or short shipments must be reported to Williams Trading Co. within 48 hours of receipt of goods. If you receive a shipment with exterior damage please notify the carrier immediately and the driver notes the damage. Please save all original packaging and cartons for driver inspection. Contact your sales rep with the claim number.

Stock Balancing - all stock balancing requests must be submitted for advance approval and returned at dealer’s shipping expense. Please note we only accept stock balances after 3 months from shipment up to a total of 6 month period. All Stock Balance returns require a 20% restocking fee. All product must be in its original packaging with no markings or pricing stickers. Please use this digital form to request your RMA for stock balance. All Seasonal Items (Christmas, Valentine’s Day, Halloween), Closeout, Discontinued and Special Kits items are considered final sale items and no credit will be approved.

Holiday Schedule

Williams Trading will be closed the following holidays during the calendar year: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day & Christmas Day. If one of these holidays fall on a Saturday, we will honor the holiday on Friday, the day before. If one of these holidays falls on a Sunday, we will honor the holiday on Monday, the next day. Also our Sunday AM warehouse shift might change during a holiday. Example is Memorial and Labor day we will not work Sunday but will have a warehouse staff working Monday. Notification will be emailed and posted prior to each holiday of our working schedule or any other changes.

Black Friday Terms & Conditions

GENERAL TERMS AND CONDITIONS FOR THE PRE BLACK FRIDAY SALE
FOR BRICK AND MORTAR WHOLESALE ACCOUNTS

1. Minimum Order Requirement is $300 Wholesale - not including Cal Mystery Box
2. The Discount Offer is for all new orders placed no later than Weds Nov 18th.
3. This offer is restricted to Wholesale Accounts Only with a Williams Accounts
4. Drop Shipment Accounts are 100% restricted from participation
5. Stocking Internet Accounts that pick up, and handle their own drop shipment can participate with (1) order placement during this sale period.
6. Starts Thursday Nov 12 5 PM EST and Ends Wed November 18th 3PM
7. Discount amount is 5% off Invoice (freight not included in discount), any additional discounts do not apply with this offer.
8. No double dipping of special offer discounts, 5% Cloud 9 New Orders or other Sale offers
9. All Items in the warehouse participate for discount, this includes NET items
10. We reserve the right to (allocate and restrict) inventory purchases based on available inventory on hand, this includes Hitachi Wands, F Machines, Cal Mystery Boxes or any other critical inventory item.
11. ALL ACCOUNTS MUST BE IN GOOD STANDING - good standing is defined as an account that is 100% up to date with past due invoices and not on credit hold
12. This discount does not apply on Cal Mystery Boxes
13. All Orders MUST BE CODED in the purchase order field to participate. use code: BF101

Calexotics Counterfeit Reseller Notice

CALEXOTIC Counterfeit Notice

Join our Team

Williams Trading Co is growing fast and always looking for awesome new team members that want to join us in our mission to provide the absolute best distributor customer experience.

Become part of our growing family. Williams Trading Co: Williams Trading Co is a leading wholesaler of Adult Novelty Products offering over 20,000 products located in Pennsauken NJ. Williams Trading Co offers sales of novelty products to traditional independent brick and mortar dealers, in addition to a complete drop shipment program for online retailers. We are a 40 year company that has helped to build and establish the Adult Novelty business here in the U.S

Current Job Openings at Williams Trading Co.

Warehouse Picker and Packers Secure Online Application

Data Entry Customer Service Team Secure Online Application

Warehouse Maintenance Janitor Secure Online Application

Click here for promotional items available.

Click the above link for a PDF document showing promotional items currently available.

Williams Trading Co Prop 65 Compliance Vendor Lists

August 01 2018

Dear Wholesale or E-Commerce Partner

Effective August 30th, 2018 California’s Proposition 65 warning regulations are changing As part of our Proposition 65 compliance program, a limited number of our products offered by various vendors will bear Proposition 65 warnings in compliance with the new regulations marked on the consumer packaging.

To view the most complete list of vendors, please click on the vendor lists below to read the notification letter and product lists that will now bear the Prop 65 labeling. This list reflects the most current list from our vendor partners and will be updated in the future.

These listed products have the following new “short-form” Proposition 65 warning on the product label:

WARNING: Cancer and Reproductive Harm www.P65warnings.ca.gov

If you sell any of these listed products on your website, you must also provide a warning to all California purchasers. The warning may be provided by including the warning on the product display page, by a clearly marked hyperlink using the word “WARNING” on the product display page, or by otherwise prominently displaying the warning to the purchaser prior to the purchaser completing the purchase. (Cal. Code Regs., tit. 27, § 25602(b).) The warning should be identical to and use the same Proposition 65 warning language that is on each vendors individual warning labels.

It is your responsibility to make sure that your website is in compliance with the new Proposition 65 warning requirements for internet sales. You may want to consult with your own legal counsel, as needed, to determine whether your website complies with the new regulatory requirements for Proposition 65 warnings. You can learn more about Prop 65 at the following link here.

Frequently asked questions about Green Roads CBD and how to become an approved retailer.

Please review the following FAQ questions below:

Approval Request Form for Green Roads / CBD Products

Click Here for Form