F.A.Q.

Ordering Info

HOW DO I GET A CATALOG?: We would be happy to send you a catalog. Please email: sales@williamstradingco.com and put on the email catalog request and your address
IS THERE A MINIMUM ORDER REQUIREMENT?: Yes, Our minimum order is $150.
DO I HAVE TO PLACE ALL MY ORDERS ONLINE?: No. We take orders online, by email, fax, or phone. This website is meant for your convenience.
WHAT IF I NEED TO ADD TO AN ORDER I HAVE SUBMITTED?: For additional items just log back on to the website and place a new order, please put a note in the order that it is an add on to an order already placed. We cannot guarantee the additional order will be added, but we will do our best.

Returns and Defective Merchandise

WHAT DO I DO IF I HAVE A DEFECTIVE PRODUCT?: Products with manufacturing defects must be reported within 90 days from receipt. Contact your sales representative regarding return. Returns must be in original packaging. All returns require a return authorization number.
WHAT DO I DO IF I RECEIVE DAMAGED MERCHANDISE?: All merchandise leaves our warehouse in perfect condition. All products that are damaged must be reported to us within 24 to 48 hours from receipt of goods. We will replace any damaged items.If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier. Let us know immediately. We will follow up on the claim.
WHAT IF I DO NOT RECEIVE AN ITEM I AM BILLED FOR?: All orders are scanned before shipping so mistakes are kept to a minimum. However on occasion errors will occur. Make sure to check in the packing material, many times smaller items get missed when unpacking the order, otherwise, please contact your sales representative.

New customer info

DOES WILLIAMS TRADING DROP SHIP TO MY CUSTOMERS?: No , Williams Trading does not drop ship orders. For drop shipping go to http://www.muffsandcuffs.com
DOES WILLIAMS TRADING KEEP CUSTOMER INFORMATION CONFIDENTIAL?: All customer information is completely confidential. We never sell, distribute, rent, loan, trade, or otherwise disclose our customer information to anyone.
CAN I USE WILLIAMS TRADING SITE FOR IMAGES OR DESCRIPTIONS?: YES! These images are solely for our customers. We even have a links page for you to get images right from the manufacturers.
HOW DO I GET A CATALOG?: We would be happy to send you a catalog. Please e-mail: sales@williamstradingco.com and put on the e-mail catalog request and your address

Shipping Info

HOW ARE BACKORDERS HANDLED?: Backorders are handled according to your instructions. Please contact your sales representative to establish or clarify your preference.
WHEN WILL MY ORDER BE SHIPPED?: Our goal is to ship all orders the same day. All orders ship usually within 24 to 48 hours.
WHICH CARRIER DO YOU USE TO SHIP MY ORDER?: We ship UPS GROUND and US MAIL. We will ship FedEx using your account
WHAT IF THE CARRIER HAS RETURNED MY ORDER TO WILLIAMS TRADING?: Please contact us immediately. Refused or returned orders can be shipped again once with additional shipping charges. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking charge and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a PREPAID only status.

Payment Info

WHAT FORMS OF PAYMENT DO YOU TAKE?

We offer C.O.D., Credit Card & Net Terms. You need to complete a credit application and get approval for Net terms.

Download your Application Form Here

WHAT ARE MY BILLING TERMS?

Prior to term upgrade or approval through credit application verification, orders are shipped C.O.D. by secured funds (money order or cashiers check), credit/debit card (MasterCard, Visa, or American Express) or prepaid by secured funds. These options are subject to change.

WHEN IS MY CREDIT/DEBIT CARD CHARGED?

Your credit card is charged when the order is complete, prior to shipping.

WHAT IF MY CARD DECLINES?

You will be contacted and the order is held until we get a response and the credit card is approved.

Pricing Info

ARE THE PRICES SHOWN ON THIS SITE WHOLESALE?: Once you are an approved customer with a login, you will have access to our prices. All prices are the wholesale price, unless an item is on sale, discontinued, or a \'NET\' item (non-discountable.) All discounts for wholesale price items are negotiated and will not be reflected on the site.
IS THERE A MINIMUM ORDER REQUIREMENT?: Yes, Our minimum order is $150.
WHY WAS THERE A DIFFERENT PRICE ON MY INVOICE?: The website is updated daily, on occassion there may be price changes that have not been updated to the website.

All our prices are subject to change without notice.

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